Abstract

MEASURING THE LEVEL OF QUALITY OF LIFE OF THE CUSTOMER IN THE IRAQI MINISTRY OF LABOR AND SOCIAL AFFAIRS : FIELD RESEARCH

Zinah Raed Aljebory , Dr. Sanaa Abdel Rahim Abadi

Volume: 9 Issue: 1 2019

Abstract:

This research aims to test the level of "quality of life of the customer" And its dimensions - Autonomy, Environmental mastery and economic empowerment, Self-acceptance and personal and physical growth, Positive and emotional relationships with others, Purpose in life- by comparing the opinions of officials and customers in the Ministry of Labor and Social Affairs of Iraq. the problem of research is determined by the following question: What is the role of officials in improving the quality of life of customers- beneficiaries- for the services of the ministry? So, the samples are represented by two parts, the first part consisted of a sample of (200) executives of social programs to measure the objective quality of customers, and the second part was a supporting sample of (100) beneficiaries of social programs to measure the subjective quality of themselves. The reality of the variables of the two samples was introduced and analysed. The significance differences were tested by using the two sample Mann Whitney Test. the results showed, the level of Quality of life according to opinions of the two samples, as well as the significant differences between the responses of the two samples. the most important recommendations focused on the recruitment of individuals with experience and give attention to improve the quality of life of the customer.

Back Download

References

• Baker, William, Ernest., “Defining Quality of Life in Alabama: A Perceptual Community Based Definition for Local Leaders, International Journal of Public Administration, Vol. 26, No.7, pp. 733-751, (2003).
• Darkhor, Abbas & Sadeghifard, Maryam, “The Role of Cognitive Dysfunction and Behavioral Activation System on Life Quality Life of Employees in Iran”, Ambient Science, Vol. 3, No.1, pp.19-22, (2016).
• Dahiru, T., Aliyu, A., & Kene, T., “Statistcs in Medical Research –Misuse of Samling & Sample size Determination”, Annals of African Medicine, VOL. 5, NO.3, PP.158-161, (2006).
• Hanshizume & Kanagwak, A preliminary study of multidimensional life satisfaction among deaf hard of hearing youth across environmental settings, Social Indicators Research, Vol. 66, pp. 143-166, (2001).
• Ryff, Carol D., “Psychological Well-Being Revisited: Advances in Science and Practice”, NIH Public Access, Psychother Psychosom, Vol.83, No.1, Pp.1-31, (2014).
• Ryff, Carol D., “Happiness Is Everything, or Is It? Explorations on the Meaning of Psychological WellBeing”, Journal of Personality and Social Psychology, Vol. 57, No. 6, pp.1069-1081, (1989).
• Rybakovas, Egidijus & Šajeva, Svetlana, “Social Entrepreneurship as Driver of Life-Quality Improvements, 7 th International Scientific Conference”, Business and Management, Vilnius, Lithuania.PP. 732-739, (2012).
• Rybakovas, Egidijus, “Differentiate Patterns of Individually Perceived Quality of Life in Big Cities, Towns and Rural Areas, Inzinerine Ekonomika-Engineering Economics”, Vol.27, No.5, PP.557–567, (2016).
• Rybakovas, Egidijus, Quality of Life Peculiarities in Lithuania Regions, Economics and management, Vol. 17, No.1, pp.209-215, (2012).
• Silveira, Michele Marinho da, & Portuguez, Mirna Wetters, Analysis of life quality and prevalence of cognitive impairment, anxiety and depressive symptoms in older adults, Estudos de Psicologia, Campinas, vol.34, No.2. pp. 261-268, (2017).
• Stewart, Brown, “promoting Children's emotional wellbeing”, Oxford University press, pp 28- 47, (2000).
• Saaphan, Mohamed, Ahmed, “the social affection learning is way to achieve the quality of life”, El-Ketab ElHadith bookshop, (2011).
• Water and Sewage, Evaluation of Social housing Production in Istanbul on the Improvement of Life Quality, Reversing Architecture, Administration of Istanbul, pp. 1- 12, (2017).
• AbdAllah, Hesham, Ibrahim, “The quality of life for a sample of adults in the light of some demographic changes”, The educational and social studies Magazine, Egypt, Part 14, 4th, pp.137-180, (2008).
• Al-Najjar, Sabah Majeed, Mohsen, Abdul Karim, “Production and Operations Department”,4 Edition, Memory for Publishing and Distribution, Baghdad, (2012).
• Al-Kadhim, Fatah, Hadi, Nargis, “The Use of Statistical Analysis in Public Relations Research, An Analytical Study of Public Relations Letters and Notes”, Scientific Researcher, No.20, pp.92-113, (2013).
• Al-Taei, Rana Nasser, “The System of Employee Voices and Role of Their Occupational Ambiguity to Ensure Customer Loyalty”, Applied Research in a Sample of Private Banks, unpublished PhD Thesis, Philosophy in Business Administration, Introduction to the Board of the College of Management and Economics, Baghdad University (2017).
• Al-Bahadli, Abdulkhaliq Najem, Kazem, Ali Mahdi, “Quality of Life of Omani and Libyan University Students, Comparative Cultural Study”, The Arab Open University Journal, Denmark, ISSN: 1902-8458, pp. 67-87, (2007).
• Mansi, Mahmoud, Kazem, Ali, 'Quality of Life Standard for University Students', Seminar on Psychology and Quality of Life, Sultanahmet University, Muscat, pp. 63-78, (2006).
• Naissa, Raghda, “Quality of Life for Students of the Universities of Damascus and Tishreen”, Damascus University Journal, Volume 28, No. 1, pp. 145-181, (2012).