Abstract

EVALUATING THE PERFORMANCE OF THE MEISSAN WATER DIRECTORATE USING THE EUROPEAN EXCELLENCE STANDARD (EFQM)

Lecturer Doctor. Hanadi Seger Makttoof , Researcher Ashwaq Ali Hussien

Volume: 10 Issue: 1 2020

Abstract:

The current research aims to identify the reality of the Maysan Water Directorate and to determine the overall level of work if it is consistent with the requirements of applying the European Excellence Model, and 30 questionnaire forms have been distributed to the staff of the Department and statistical analysis has been conducted through SPSS, and have been valuable (Cronbach's Alpha). Has reached (0.982), This indicates that the measure is done in an appropriate internal consistency and with a high level of stability, which indicates the reliability and reliability of the data, and the research has found that there is a weakness in comparing the objectives achieved with the targets set for the determination of performance indicators with the clear definition of the cause and effect relationship, The researcher therefore recommends that a mechanism be established to compare the objectives achieved with those set.

DOI: http://doi.org/10.37648/ijrssh.v10i01.002

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